Information We Collect

• Your name
• Email address
• Mailing address
• Phone number
• Order history and preferences
• Technical details such as browser type, device information, and IP address (collected automatically)

How We Use Your Information

• To personalize and improve your shopping experience
• To process and deliver your orders quickly and accurately
• To send order confirmations, shipping updates, and customer support responses
• To improve our website, product selection, and services based on customer feedback
• To share exclusive offers, promotions, and style updates (only if you’ve opted in)
• To manage contests, giveaways, and special campaigns

How We Protect Your Information

• All transactions are secured using SSL encryption
• Sensitive payment details are never stored on our servers
• Access to personal information is restricted to authorized staff only

Cookies & Tracking

• We use cookies and similar technologies to:
  • Remember items in your cart
  • Save your preferences for faster checkout
  • Track site performance and improve usability
  • Deliver relevant product recommendations and marketing campaigns
• You may choose to disable cookies in your browser settings, but this may affect certain website features.

Information Sharing

• We never sell or rent your personal information to third parties.
• We may share limited details with trusted partners such as courier services and payment gateways, strictly for completing your order.
• All third parties are required to protect your information and use it only for the agreed purpose.

Your Privacy Choices

• You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails.
• You may contact us to update or correct your personal information.
• If you’d like us to delete your account or personal data, you can reach out and we’ll process your request promptly.

Policy Updates

• This Privacy Policy applies only to our website and may be updated periodically to reflect changes in our practices or legal requirements.
• We encourage you to review this page from time to time for the latest updates.

For any questions regarding this Privacy Policy, please contact us at support@myuniverse.pk.